This is a beautiful property -- great pool, nice restaurant, pretty rooms with a nice view. I feel bad even mentioning this, but after having just stayed at the Four Seasons, the Fairmont didn't really compare. I was hoping since they're both 5-star resorts, they would be on the same level, but the Four Seasons is on a completely different level. One reason being the level of customer service. The Fairmont charged us for any use of their beach lounge area such as cabanas or pool beds (everything but the regular pool chairs) - and the little things like not bringing us towels, etc. The property is gorgeous and we still had a lovely experience, but it's hard not to notice that the service is lesser than a Four Seasons or The Ritz-Carlton. The spa offerings, however, were incredible! We were able to get a couples massage in a cabana hut on the beach -- top notch spa treatment, even better than other luxury hotel massages. Unfortunately, they did not honor the room upgrade we were supposed to have through our travel agency and actually gave us a hard time about it when we inquired. I would still recommend it based on the property itself, but not based on the service.
Really wished there was more included with the resort fee. Take advantage of the water activities since it's included. The pool was alright, but charging to use the floaties and things was lame.
Fantastic resort. Great service. Great food. Best beach location I've been to. Walk into the water and swim with sea turtles! Rooms and beds are comfortable. We had a beautiful view of the resort and ocean. The WiFi was almost unusably slow and should be a lot better for such a nice resort. On site rental car was very convenient. No bugs. If you're looking for an all in one resort you don't have to leave this fits the bill very well.
The water pressure was great everywhere EXCEPT the toilet. The flushing in the toilet was very weak and you'd have to flush twice sometimes.
They know the job! We got the best room was available and small gift for our honeymoon, service was excellent! The room was well decorated, functional and clean, so clean! you can feel the Ritz in the air when you walk in hallways. Pool and beach are awesome! One of the most beautiful beaches in Big island, we took the free snorkel and SUP, saw many turtles and fish. The only problem was lack of shade in pools and beach.
The room was very spacious and had both a bathtub and shower. Room safe included as well. There was a balcony, but it didn't have a good view for my room. The included toiletries were nice as well.
Service was excellent and everyone was nice. The restaurants inside were on the pricier side.
This hotel is absolutely incredible. The gardens are beautiful and consist of many waterfalls, the hotel has a gorgeous view of the ocean and the sunset, the restaurants are spectacular and the service is amazing. I feel that this hotel goes above and beyond to make sure their guests are comfortable and well taken care of!
Fairmont Orchid Hawaii is a US Lodging based in Waimea, Hawaii. Fairmont Orchid Hawaii is located at 1 N Kaniku Dr, Waimea, HI 96743, USA.
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